Maintenance Request

If you have a maintenance request that is not urgent, please submit your request by emailing your property manager on
Please be as specific as possible when submitting your request.  For example, stipulate whether the appliance is gas or electric, include model numbers where possible and provide photos if necessary.  Thank you – we’ll get onto the job right away!
If you have an urgent repair request, please contact your property manager as soon as possible. If the call is after hours, please ensure to call 0400 986 997. Please leave a voice message if your call is not answered or try calling again. Alternatively, please TEXT 0400 986 997 with your name, the property address and a detailed description of the issue.
If you are unable to contact your property manager or receive a return call, you are able to contact one of our tradesmen providing the issue is urgent. Please also email your property manager to advise your actions. Please check your lease to make sure what tradesman is noted. 
Urgent repairs are defined by the residential Tenancies Act 1997 as the following:

    burst water service
    blocked or broken toilet system
    serious roof leak
    gas leak
    dangerous electrical fault
    flooding or serious flood damage
    serious storm or fire damage
    failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
    failure or breakdown of the gas, electricity or water supply – Check with your service provider first
    any fault or damage in the premises that makes the premises unsafe or insecure
    an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

When the tenant will be responsible for payment of repairs
The tenant agrees that when a tradesperson is requested by the tenant to attend a repair of an appliance, fixture or fitting, the tenant shall be responsible for the payment of the costs incurred within 14 days in the following circumstances;

    When the tradesperson finds no fault in the appliance, fixture or fitting.
    When the tenant has not operated the appliance, fitting or fixture in the correct manner.
    When the tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
    When the tenant arranges a repair that is not classified as an Urgent Repair.